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Verifying Producer Licenses with TrustLayer’s NIPR Integration

TrustLayer Pro and Complete customers — including brokerages, MGAs, and compliance teams.

Updated over a month ago

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Issue/Question:
How do I use TrustLayer’s NIPR integration to automatically verify and monitor insurance licenses?

:white_check_mark: Quick Answer
TrustLayer integrates directly with the National Insurance Producer Registry (NIPR), allowing you to verify producer licenses in real time using either a National Producer Number (NPN) or a state license number.

:small_blue_diamond: Step 1: Request Access
Contact your Customer Success Manager or Account Executive to have NIPR license verification activated for your organization and confirm pricing.
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:small_blue_diamond: Step 2: Add a License to a Party Record
Open a Party profile in TrustLayer and send a request for the producer to enter their National Producer Number (NPN) or state license number. You can also enter license data manually—either individually or via bulk upload.
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:small_blue_diamond: Step 3: TrustLayer Syncs with NIPR
TrustLayer will check the license with NIPR and return one of the following results:
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  • Active – License is valid and current

  • Inactive – Previously valid, now expired or unlisted

  • Invalid – Not found in NIPR records

  • Pending – Awaiting confirmation via next scheduled sync

  • State – Shows which states have an active or inactive license

  • License Type – e.g., Property, Casualty, Life & Health

:small_blue_diamond: Step 4: Monitor License Status Automatically
TrustLayer will continue monitoring license status daily and notify you if a license becomes inactive, expires, or requires attention.

:question: Troubleshooting & Common Questions
​Q: My license is still showing as ‘Pending.’
​ A: TrustLayer updates license status once per day. If the status remains ‘Pending’ for more than 24 hours, double-check the license number or NPN. Contact Support if it still doesn't resolve.
​Q: I don’t see the license verification option.
​ A: NIPR license verification must be activated by your Customer Success Manager. It’s available to Pro and Complete plan customers.

:blue_book: Additional Resources
​Related Article:
​ Real-Time Insurance License Verification for Brokerages and MGAs
Explore how the feature works, real-world use cases, and tips to streamline compliance with your team or partners.
​Need Help?
Email [email protected] or use the in-app chat.

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