1. Quick Answer
✔️ Start by filtering and cleaning up expired documents, identifying parties with no documents, and reviewing existing documents to establish a strong baseline in TrustLayer.
2. Step-by-Step Instructions
1️⃣ Clean Up Expired Documents
Go to Documents → click Filter → choose Expiration.
Use a wide filter (e.g., expired within 300 months) to capture everything.
Review results:
Red dot = expired
Yellow dot = expiring soon
For expired documents, either Archive (removes them from active status) or Mark as Reviewed (keeps dates for tracking and reminders).
2️⃣ Identify Parties With No Documents
Go to Parties → filter for Document Count = 0.
This shows vendors without documents on file.
Send your first document requests to these parties to start collecting compliance items.
3️⃣ Review Active Documents
Focus only on documents that remain active after cleanup.
Open each and complete the review process to ensure accurate compliance tracking.
4️⃣ Find Non-Compliant Parties
Filter for Document Review Status = Reviewed to see parties with already reviewed documents.
Add a second filter for Compliance Status = Non-Compliant.
Use this list to send follow-up requests to vendors who still need valid documents.
3. Troubleshooting & FAQs
💡 Issue: My dashboard count seems inflated.
→ Solution: Archive expired documents so they no longer count toward active totals.
💡 Issue: I’m not sure whether to archive or review expired docs.
→ Solution:
Use Archive if the document is no longer relevant.
Use Review if you want to retain dates and track communications.
💡 Issue: Some vendors show as “non-compliant” even with documents.
→ Solution: Double-check document details (expiration, requirements). The system flags non-compliance until all requirements are met.
4. Additional Resources
📚 Related Articles:
[How to Review Documents in TrustLayer]
[How to Send a Document Request]
[Managing Compliance Status]
💬 Still Need Help?
Contact us at [email protected] or use the in-app chat widget to connect with our support team.