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V2 Document Review

📌 Issue/Question: How do I review documents and ensure they are correctly validated, categorized, and tracked for compliance?

Video Walk Thru

1. Quick Answer

✔️ You can review documents from the dashboard, party screen, or project screen, then validate details, categorize the document type, and mark compliance items as reviewed.

2. Step-by-Step Instructions

1️⃣ Access the Review Screen

  • From the Dashboard: Click View All Documents to enter the review process.

  • From the Party Screen: Select a vendor’s name or document link to review their specific documents.

  • From the Project Screen: Open a project, go to Documents, then click Review to see all documents tied to that project.

2️⃣ Verify Document Details

  • Check that the party name matches the document name.

  • Use the edit pencil to rename documents with helpful details (e.g., party, document type, expiration date).

3️⃣ Organize & Categorize

  • Use the Document Type dropdown to assign categories (e.g., Certificate of Insurance, W9, Contract).

  • Toggle Applies to All Projects on/off depending on whether the document is project-specific.

4️⃣ Add Flags & Notes

  • Click the Flag button to add notes or tag team members using @username.

  • Flags send alerts so team members can review alongside you.

5️⃣ Archive or Take Actions

  • Use Archive to move documents out of active status.

  • Under More Actions, send a document request email if the document is still non-compliant.

6️⃣ Review Requirements

  • Select the relevant request under Requirements From and click Edit.

  • Validate AI-captured details (dates, limits, checkboxes) and add missing information (e.g., additional requirements).

  • Use the earliest expiration date for requirements with multiple expirations.

7️⃣ Mark Items Reviewed & Save

  • Use checkboxes to mark items as present → this fills the compliance circle.

  • Toggle To Review to show that the document has been looked at (not the same as marking it compliant).

  • For non-expiring documents, select Always Valid from the dropdown.

  • Click Save to confirm changes.

3. Troubleshooting & FAQs

💡 Issue: My compliance circle isn’t filling up.

→ Solution: Ensure you’re checking off each requirement; the circle only fills as items are marked present.

💡 Issue: Expiration dates are missing or incorrect.

→ Solution: Enter the earliest expiration date manually—TrustLayer will track and notify you as items expire.

💡 Issue: The document type is wrong.

→ Solution: Use the Document Type dropdown to reclassify it correctly for better organization and searchability.

💡 Issue: I marked “To Review” but compliance isn’t showing.

→ Solution: Remember, “To Review” means someone has looked at it—compliance is indicated by checked requirements.

4. Additional Resources

📚 Related Articles:

  • [How to Upload Documents]

  • [How to Send a Document Request]

  • [Managing Compliance Requirements]

💬 Still Need Help?

Contact us at [email protected] and our team will be happy to assist.

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