1. Quick Answer
✔️ You can waive or override a compliance requirement from either a vendor request or project, add notes and expiration dates, and choose whether the decision applies to a single request, all requests, or all projects.
2. Step-by-Step Instructions
1️⃣ Go to the party or vendor screen – Select the vendor or party whose requirements you want to review.
2️⃣ Open a request or requirement – Click into the specific request or document requirement that is non-compliant.
3️⃣ Choose Waive or Override –
Waive if the requirement does not apply.
Override if partial coverage is acceptable but not fully compliant.
4️⃣ Add details – Enter notes explaining the decision and (optionally) select a date when the waiver/override should expire.
If no date is set, the decision remains permanent until manually removed.
5️⃣ Apply scope – Decide if the waiver/override applies to:
A single request
All requests for the party
All projects tied to the party
6️⃣ Confirm your decision – Once applied, the waived/overridden status will display next to the requirement, and you’ll see the record in the activity timeline along with your notes.
7️⃣ Alternative method – From the documents screen, use the three-dot menu next to each requirement to apply a waiver or override.
3. Troubleshooting & FAQs
💡 Common Issue 1: I don’t see the option to waive/override.
→ Solution: Make sure you are viewing the correct project or request. Waivers and overrides must be applied in the correct context (request-specific or project-specific).
💡 Common Issue 2: My waiver/override disappeared earlier than expected.
→ Solution: Check if an expiration date was added. If so, the waiver/override automatically expired on that date. Remove or extend the date if needed.
💡 Common Issue 3: I want to apply the same waiver/override across multiple requests.
→ Solution: Use the scope option to apply your decision to all requests or all projects for that party, instead of just one.
4. Additional Resources
📚 Related Articles:
[How to Review Vendor Documents]
[Managing Project-Specific Requests]
[Using the Activity Timeline for Compliance Tracking]
💬 Still Need Help? Contact us at [email protected] or chat with us using the in-app support widget.
