Enterprise customers using Zscaler may encounter a blank page when accessing TrustLayer.
This issue is typically due to Zscaler blocking TrustLayer for an unknown reason.
The solution requires intervention from the enterprise's IT department.
Steps to Resolve the Issue:
Contact IT Department: Inform your IT team about the issue you are experiencing.
Open a Ticket with Zscaler: Your IT department should open a support ticket with Zscaler to investigate and resolve the blocking issue.
Whitelist TrustLayer: While awaiting resolution from Zscaler, the IT team can whitelist the TrustLayer domain to restore access.
The steps are as follows:
Navigate to Policy » Malware Protection » Security Exception
Add
*.trustlayer.ioto the whitelist.
The following screenshot illustrates the steps to whitelist a domain in Zscaler
